Privacy Policy

1. Overview

Premier Hickory Concrete ("we," "us," or "our") operates the website at concretehickory.com. This Privacy Policy explains what information we collect when you visit our site, how we use it, and what rights you have regarding your information. By using our website, you agree to the practices described here.

We take your privacy seriously. We do not sell your personal information to third parties, and we only collect what we need to respond to your inquiries and operate our business.

2. Information We Collect

Information You Submit Directly

When you fill out a contact form or request an estimate on our website, we collect the information you provide. This may include your name, phone number, email address, property address, and a description of your project. We only use this information to respond to your request and schedule estimates.

Information Collected Automatically

Like most websites, ours automatically collects certain technical information when you visit. This includes your IP address, browser type, pages viewed, time spent on pages, and referring website. This data is collected in aggregate and is used to understand how visitors use our site so we can improve it.

Cookies

Our website may use cookies - small text files stored on your device. Cookies help us remember your preferences and understand how you navigate the site. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, though some features may not function as intended.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests, questions, and other inquiries you submit through our website.
• To schedule on-site estimate visits and follow up regarding your project.
• To improve our website content and user experience based on aggregate usage data.
• To comply with applicable laws and legal obligations.

We do not use your information to send unsolicited marketing messages. If you receive a follow-up communication from us, it will be directly related to a request you made through our website.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• Service providers: We may share information with third-party tools that help us operate our website and communicate with customers - such as our contact form provider. These providers are only authorized to use your information to perform services on our behalf.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Premier Hickory Concrete, our customers, or others.

5. Data Retention

We retain information you submit through our contact form for as long as reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of any business relationship and for a reasonable period afterward to address follow-up questions or legal requirements. Automatically collected usage data is typically retained in aggregate form and does not identify individual visitors.

6. Third-Party Links and Services

Our website may contain links to third-party websites such as Google Maps. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit from a link on our website.

7. Analytics

We may use third-party analytics services to help us understand how visitors interact with our website. These services collect information sent by your browser, including pages visited and time on page. The data is used in aggregate form to improve our website and is not linked to any personally identifiable information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate information.
• Deletion: You can request that we delete your personal information, subject to any legal obligations we have to retain it.
• Opt-out: You can disable cookies in your browser at any time.

To exercise any of these rights, contact us at the email address listed below. We will respond to verifiable requests within a reasonable timeframe.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to use caution when submitting personal information online.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, contact us at: